Refunds and cancellation

This policy applies to Cynxio products operated by PT PERINTIS ORIGIN CODE. Mandatory consumer rights and the payment provider's applicable buyer protections continue to apply.

Ordinary launched subscriptions

For a paid CleanIn Pro subscription, a full refund request is eligible within seven days after the first successful paid charge, measured in UTC and inclusive of the endpoint. Renewals are excluded from this automatic policy. A request remains pending until provider confirmation; a pending request is not a completed refund. Support can review exceptions outside the automatic policy.

A confirmed full refund ends paid access and stops renewal. Partial adjustments do not count as a full refund. Trial cancellation must be completed before the first charge; a paid subscription cancellation stops future renewal while retaining access through the already paid period.

How to request help

Contact [email protected] with the account email and the relevant order information. Do not include a payment-card number or password in your message.

Paddle buyers can also review the provider's Refund Policy. If the provider terms or mandatory law gives you a stronger right, that right is not limited by this policy.